Terms of Use

These Terms of Use (“Terms”) apply to all access and use of the Omnia platform and services (“Service”) provided by Omnia Agents SL. By registering for or using our Service, you agree to be bound by these Terms.

Scope and Parties

The Service is intended exclusively for business customers (companies, traders, agencies, and organizations acting in a professional capacity). It is not directed at consumers within the meaning of consumer protection laws.

The provider of the Service is:

Omnia Agents SL
Madrid, Spain
Email: hello@useomnia.com

These Terms constitute the sole basis of the contractual relationship. Any deviating terms of the Customer shall not apply unless explicitly confirmed in writing by Omnia.

Our Services

Core Offering
Omnia provides a SaaS platform for Generative Engine Optimization (GEO). The Service helps companies monitor and optimize how their brand appears across large language models (e.g., ChatGPT, Perplexity, Google AI Overviews) and AI-driven search results.

Modifications
We may adapt or enhance the Service (e.g., improve features, adjust to legal requirements, or update integrations). Material changes will be communicated in advance where feasible.

Third-Party Dependencies
The Service relies on infrastructure and APIs provided by external vendors (e.g., Supabase, Firebase, HubSpot, Stripe, Make). Omnia is not responsible for interruptions caused by these providers but will act to mitigate impacts.

Availability
We strive to provide stable service but do not guarantee uninterrupted uptime, as our data sources depend on third-party AI systems.

No Guarantee of Results
Use of the Service does not guarantee specific outcomes (e.g., ranking improvements, visibility levels, or commercial performance).

Customer Responsibilities

You must use the Service only for lawful business purposes and keep login credentials secure.

You are responsible for ensuring that any data you provide (e.g., prompts, brand content, customer data) is lawful and does not infringe third-party rights.

Misuse (including reverse engineering, unauthorized access, or illegal use) may result in suspension or termination of your account.

Intellectual Property and Data

Omnia IP
All rights in the Service, including software, algorithms, databases, and documentation, remain the exclusive property of Omnia. Customers receive only a limited, non-transferable license to use the Service during the contract term.

Customer Data
You retain ownership of the data you upload. By providing data, you grant Omnia the right to process it solely to deliver the Service. Handling of data is subject to our Privacy Policy. On termination, we will delete or return Customer Data on request unless retention is legally required.

Fees and Payments

Pricing
Subscription fees are as described on our website or in individual agreements. All fees are exclusive of VAT or other applicable taxes.

Billing
Payments are managed via Stripe or direct invoicing, according to the agreed billing cycle (monthly, yearly, or custom). Fees must be paid within the stated period.

Late Payment
If payment is overdue, Omnia may charge statutory interest and suspend account access until amounts are settled.

Set-off restrictions
You may only offset undisputed or legally confirmed claims against Omnia’s payment requests.

Liability

Omnia is fully liable for damages caused by willful misconduct, gross negligence, or injury to life, health, or safety.

For ordinary negligence, liability is limited to breaches of essential contractual duties.

In all other cases, Omnia’s liability is excluded. The same limitations apply to employees, contractors, and affiliates.

You shall indemnify Omnia against third-party claims arising from unlawful use of the Service or violation of these Terms, to the extent attributable to your actions.

Duration and Termination

Term
The contract starts upon account registration or acceptance of these Terms.

Ordinary Termination

• Monthly plans: cancellable at the end of the current billing cycle.
• Annual plans: cancellable with 30 days’ notice before renewal.

Termination for Cause
Either party may terminate immediately if the other party materially breaches these Terms (e.g., persistent non-payment, illegal use).

After Termination
Accounts will be deactivated and access ended. Customers should export relevant data in advance. Omnia may delete remaining data after a retention period unless legal obligations apply.

Governing Law and Jurisdiction

These Terms and all related disputes are governed by Spanish law (excluding its conflict-of-law rules).

The exclusive jurisdiction is Madrid, Spain, provided the Customer is a business entity.

References and Marketing Use

Unless otherwise agreed in writing, Omnia may reference the Customer as a client (e.g., by name or logo on our website, presentations, or marketing materials). Confidential information will not be disclosed.

Final Provisions

Changes to Terms
Omnia may update these Terms. For ongoing subscriptions, customers will be notified in advance. Updates take effect unless you object within the notice period.

Entire Agreement
These Terms and any related order form constitute the full agreement. Any modifications must be in writing (including email).

Severability
If a provision is invalid, the remainder of the Terms remains effective. The invalid clause shall be replaced by a valid one closest in intent.

Language
The binding version is the English text. Spanish translations may be provided for convenience.

Contact
Omnia Agents SL
Madrid, Spain
Email: hello@useomnia.com

Our Privacy Policy is available on our website.

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